Our People
Rose Farnham, Senior Consultant
Summary
Professional CRM consultant with over 15 years experience with implementation and support in a variety of industries. Computer, accounting and administrative background, with over 25 years of business experience, including computer system implementation, management and support.
Experience and Skills Summary
- CRM system implementation / customization, especially with Salesforce.com and GoldMine
- Application software training - Salesforce.com, GoldMine, Windows, Microsoft Office and other applications
- System implementation, management and support
- Project management and coordination
- Accounting and administrative operations
Background
Rose provides consulting, implementation, training and support services for sales and marketing automation with the Salesforce.com and GoldMine systems and related tools.
Rose came to NTA with a strong background in-house computer systems support, with experience ranging from computer operations in the 1970’s to managing modern mini-based systems in recent years. Along the way she gained hands-on experience with a variety of word processors, spreadsheets, databases and other software. Her years of work with accounting operations, including systems in several different industries, gave her a good understanding of general business and computer needs and issues.
Rose's prior employment included supporting 50 users on a hardware mix comprised of an IBM RS6000 minicomputer with 22 terminals for a business support system, 16 PC’s for varied uses, and 15 laptops for an outside sales force, all spread across three company locations. She worked directly with senior management in planning and implementing special system projects, and was responsible for researching, acquiring and maintaining all hardware and software.
Rose became involved with sales automation in the early 1990's, including the full cycle of implementation - from defining requirements and evaluating systems, to customizing off-the-shelf software and training and supporting a field sales force. Since then she has gained deep experience in implementing the GoldMine and Salesforce.com systems in varied environments including networked systems, remote locations and users, and standalone systems.
Previous Employers
- Perin Co., Inc., Hayward, CA
- WTKR-TV, Norfolk, VA
- Express Container Services, Inc., Portsmouth, VA
- Norfolk General Hospital, Norfolk, VA
Education and Certifications
- Computer and business courses, Old Dominion University, Norfolk,
VA
and Tidewater Community College, Chesapeake, VA - Certified Salesforce Administrator
- Certified Salesforce Consultant
- Certified GoldMine Trainer
- Certified GoldMine Technician